Ngongbadang values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a reservation, or interact with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to provide you with our services and improve your experience. This includes:

• Personal Information: Name, email address, phone number, address, and payment details when you make a reservation or contact us.
• Reservation Details: Information related to your booking, such as dates, room preferences, and special requests.
• Payment Information: We use third-party payment processors, such as Stripe and PayPal, to securely process payments. We do not store your credit card information on our servers.
• Technical Information: Data such as IP address, browser type, device information, and location, collected via Google Analytics for website performance tracking and analytics.
• Cookies and Tracking: Cookies and similar technologies to enhance your browsing experience and gather usage statistics.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Reservations: To process and confirm your bookings, manage your stay, and communicate with you about your reservation.
• Payments: To securely process payments via Stripe and PayPal.
• Customer Support: To respond to inquiries, requests, or complaints.
• Marketing: To send you special offers, updates, or promotional materials if you have opted in.
• Analytics: To analyze website traffic and user behavior through Google Analytics to improve our services.
• Legal and Security: To comply with legal obligations, prevent fraud, and protect the security of our website and services.

3. How We Share Your Information

Ngongbadang does not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Third-Party Service Providers: We share information with trusted partners like Stripe, PayPal, and Google Analytics to facilitate payments, analytics, and other essential services.
• Legal Compliance: If required by law or to respond to legal requests, such as subpoenas or investigations.
• Business Operations: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Rights and Choices

You have rights regarding the personal information we collect about you, including:

• Access and Correction: Request access to your data or correct inaccurate information.
• Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any email.
• Cookies: Adjust your browser settings to reject cookies, though some features of our website may be affected.

To exercise your rights, contact us using the information provided below.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our payment processing partners, Stripe and PayPal, use industry-standard security measures, including encryption.

While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Google Analytics and Cookies

We use Google Analytics to collect information about how visitors use our website. This includes data on website traffic, user behavior, and device information. This information helps us improve our services and website functionality.

Cookies are used to remember your preferences and provide a better browsing experience. You can disable cookies through your browser settings if you wish to opt out.

To learn more about how Google collects and processes data, visit Google’s Privacy Policy.

7. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment gateways. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any information.

8. Children’s Privacy

Ngongbadang does not knowingly collect personal information from children under the age of 18. If we discover that we have inadvertently collected such data, we will delete it promptly.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Your continued use of our website constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Ngongbadang Residence
Email: book@ngongbadang.com
Phone: +237 67-423-5032

Thank you for trusting Ngongbadang with your privacy. We are committed to ensuring your data is handled responsibly and securely.